FREQUENTLY ASKED QUESTIONS

ORDER & PAYMENTS

If you haven't received your order confirmation, check your spam or promotions folder first.

If you're unsure whether your email address was entered correctly, feel free to reach out to our Customer Care team here.

If your order hasn't been processed by our warehouse yet, you can cancel or modify it by reaching out to us at info@savienofficial.com

We accept a wide range of payment methods including Visa, Mastercard, American Express, Google Pay, Apple Pay, Klarna and many more. At checkout you will find all available payment options.

To ensure your shopping experience is safe and secure, our store uses SSL (Secure Socket Layer) technology to encrypt and protect any data you send over the internet. When SSL is active, you'll notice a small padlock icon in your browser's address bar. Clicking this icon will show you the details of our SSL certificate.

You'll also see that our website address begins with "https:" rather than "http:", confirming that you are browsing in secure mode.

SHIPPING & DELIVERY

We ship to most countries worldwide. Wherever you're based, we'll do our best to get your order to you.

For full details, read our Shipping Policy here.

We require between 2-3 working days on average to fulfil your order and transport it to our carrier's sort facility.

Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:

United Kingdom: 4-7 Business days
United States, Canada 6-10 Business days
Europe 6-10 Business days
Australia, New Zealand 6-10 Business days
Other countries 7-14 Business days

As soon as your order leaves our warehouse, we'll send you an email with everything you need to track your delivery, including your tracking number and a direct link.

We're offering complimentary shipping on all orders this summer. No minimum spend required.

PRODUCT INFORMATION

Your SAVIÈN pieces are made to be worn and loved every day. With a little regular care, they'll stay as radiant as the day they arrived. Here's how to keep them at their best.

Everyday Habits That Make a Difference

Jewellery should be the last thing you put on and the first thing you take off. Apply perfume, lotion, hairspray, and makeup before putting on your pieces, as the chemicals in these products can dull the finish over time. We also recommend removing your jewellery before swimming, showering, exercising, or sleeping.

To keep your SAVIÈN Jewellery looking its best, you have several options for cleaning and maintaining its shine. Here are some effective methods:

The gentle soap method

Fill a small bowl with lukewarm water and add a drop of mild, fragrance-free washing-up liquid. Let your jewellery rest in the solution for a few minutes to loosen any build-up, then use a soft-bristled brush (a baby toothbrush works perfectly) to carefully work around settings, chains, and detailed areas. Rinse in clean lukewarm water, pat dry with a soft, lint-free cloth, and leave to air dry completely before wearing or storing.

The polishing cloth method

For a quick refresh between deeper cleans, a jeweller's polishing cloth is your best friend. Simply rub the surface of your piece in gentle, straight strokes to lift tarnish and restore shine. Avoid paper towels or tissues, which can leave fine scratches.

A note on home remedies

You may come across advice suggesting baking soda or toothpaste for cleaning jewellery. We recommend avoiding these — they're mildly abrasive and can leave micro-scratches, especially on plated or polished finishes. Gentle soap and a polishing cloth will always be the safer choice.

Storing Your Jewellery

When you're not wearing your pieces, store them individually in the pouch or box they arrived in. Keeping items separate prevents chains from tangling and stops harder stones or metals from scratching softer ones. Store your jewellery in a cool, dry place away from direct sunlight — moisture and humidity are the main causes of tarnishing, so avoid leaving pieces in the bathroom.

What to Avoid

Keep your jewellery away from harsh chemicals, including household cleaners, chlorine, and abrasive polishes. Never use ultrasonic cleaners on delicate or stone-set pieces without checking with us first, as vibrations can loosen settings

With these simple care tips, your SAVIÈN jewellery will stay beautiful for years to come.

Yes, your SAVIÈN jewellery is made to keep up with your everyday life. Our pieces are crafted from high-quality materials designed to withstand water exposure, so there's no need to panic if you're caught in the rain or forget to take your ring off before washing your hands.

That said, to keep your jewellery looking its absolute best for as long as possible, we recommend avoiding prolonged exposure to chlorinated pools, hot tubs, and salt water. Give your pieces a quick dry with a soft cloth after they get wet.

We stand behind everything we make. If you ever have an issue with your piece, just contact us and we'll be happy to help.

We believe in the quality of every piece we make, which is why all SAVIÈN jewellery is covered by our Lifetime Warranty. If your item tarnishes, fades, or accidentally breaks, we will replace it for you.

Making a claim is simple. Just contact us with a photo of the item and your order number, and we'll sort out a replacement or store credit. No lengthy forms, no hassle.

A few things to note: our warranty does not cover items that are lost, stolen, or deliberately damaged. Each item is eligible for one free replacement. If the same issue happens again after that, we'll offer you store credit or a refund instead, so you can repurchase the item or pick out something new.

Our fair use policy helps us keep this promise fair for every customer.