SHIPPING POLICY

SAVIÈN offers free worldwide shipping on all orders.

ORDER PROCESSING

Orders are usually processed within 2–3 business days before being dispatched. Orders are processed Monday to Friday, excluding public holidays.

During busy periods, product launches or major holidays, processing may take slightly longer.

Once an order has entered processing, we cannot guarantee that changes or cancellations can be made. Please check your shipping address carefully before completing your order and contact info@savienofficial.com as soon as possible if you notice an error.

ESTIMATED DELIVERY TIMES

Once your order has been dispatched, estimated delivery times are:

United Kingdom: 4–7 business days
United States and Canada: 6–10 business days
Europe: 6–10 business days
Australia and New Zealand: 6–10 business days
Other countries: 7–14 business days

These estimates do not include the 2–3 business day processing period.

Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, carrier disruption, public holidays, severe weather or other circumstances outside our control.

TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take a few business days to update after the parcel has been handed to the carrier. This does not necessarily mean that the order has not been shipped.

If you have not received a shipping confirmation after five business days, or your tracking has not updated for an extended period, contact info@savienofficial.com and include your order number.

MULTIPLE-ITEM ORDERS

If your order contains multiple items, they may occasionally be shipped separately due to product availability or the locations of our fulfilment partners.

In this case, you may receive more than one parcel or tracking number. You will not be charged any additional shipping fees.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes, customs clearance charges or handling fees once they reach the destination country.

These charges are determined by local customs authorities and are outside SAVIÈN’s control. We cannot predict whether charges will apply or how much they may be.

Unless stated otherwise at checkout, any customs duties, import taxes or related charges are the customer’s responsibility.

Customs procedures may also cause delivery delays.

INCORRECT ADDRESSES

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a parcel is returned because the address provided was incorrect or incomplete, additional return or reshipping charges may apply.

DELAYED, LOST OR DAMAGED PARCELS

If your order is significantly delayed, appears to be lost in transit or arrives damaged, contact info@savienofficial.com as soon as possible.

Please include your order number, tracking information and photographs where relevant.

If tracking shows that your parcel has been delivered but you cannot locate it, please check the delivery location, any safe place, members of your household and nearby neighbours before contacting us.

We will provide reasonable assistance and may ask you to contact the carrier or provide additional information so the delivery can be investigated.

Nothing in this policy affects your statutory consumer rights.