PRIVACY POLICY

Last updated: 28 July 2026

SAVIÈN operates this online store and website, including the information, content, features, customer accounts, products and services made available through it.

SAVIÈN is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how SAVIÈN collects, uses, stores and shares your personal information when you:

• Visit or use our website
• Create or use a customer account
• Make or attempt to make a purchase
• Sign up to receive marketing communications
• Contact our customer care team
• Interact with our advertisements
• Otherwise communicate or engage with us

For the purposes of applicable data protection law, SAVIÈN is the data controller responsible for the personal information described in this policy.

Until these details are updated, references to “SAVIÈN”, “we”, “us” and “our” mean the operator of the SAVIÈN online store.

Please read this Privacy Policy carefully. Nothing in this policy affects any rights you have under applicable data protection law.

Personal Information We Collect

The information we collect depends on how you interact with SAVIÈN and which features of our website you use.

Contact and delivery information

We may collect:

• Your full name
• Email address
• Telephone number
• Billing address
• Delivery address
• Country or region
• Any other delivery information you provide

Order and transaction information

We may collect:

• Products viewed, added to your basket or purchased
• Order number and order history
• Order value
• Payment status
• Delivery and tracking information
• Returns, exchanges, refunds and cancellations
• Discount codes or promotional offers used
• Communications relating to your order

Payment information

Payments are processed through Shopify and the payment providers made available at checkout.

Depending on the payment method selected, payment providers may collect information such as your payment card details, billing information, payment confirmation and fraud-prevention information.

SAVIÈN does not normally receive or store your complete payment-card number. We may receive limited payment information, such as the payment method used, payment status and the final digits of a payment card.

Customer account information

If you create a customer account, we may collect and process:

• Your name and email address
• Login and account identifiers
• Saved addresses
• Account preferences
• Order history
• Returns and account activity

You are responsible for keeping your account access details secure. Please contact us immediately if you believe that your account has been accessed without permission.

Communications with us

When you contact us, we may collect the information contained in your communication, including:

• Your name and contact details
• Your order number
• The contents of emails or messages
• Photographs or videos you provide
• Customer-service records
• Information relating to complaints, returns or product issues

Device and website usage information

When you visit our website, we and our technology providers may automatically collect:

• Your IP address
• Browser type
• Device type
• Operating system
• Approximate location
• Unique device or advertising identifiers
• Pages and products viewed
• Links or buttons selected
• Time spent on the website
• Basket and checkout activity
• The website or advertisement that directed you to us

This information may be collected using cookies, pixels, tags, software development kits and similar technologies.

Marketing information

Where you subscribe to marketing or where marketing is otherwise permitted by law, we may collect:

• Your email address
• Your marketing preferences
• The date and method of your subscription
• Whether marketing emails were delivered, opened or selected
• Products or categories in which you appear to be interested
• Your interactions with our advertisements

How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• Place an order
• Create an account
• Subscribe to marketing
• Contact us
• Request a return or exchange
• Submit information through our website

Automatically

We may collect information automatically when you browse or interact with our website, including through cookies, pixels and similar technologies.

From service providers

We may receive information from companies that help us operate our business, including:

• Shopify
• Payment providers
• Delivery companies
• Fulfilment partners and product suppliers
• Marketing platforms
• Analytics providers
• Fraud-prevention providers
• Customer-support services

From advertising and business partners

We may receive information from advertising platforms such as Meta, TikTok and Google relating to the performance of our campaigns and your interaction with our advertisements.

How We Use Your Personal Information

We only use personal information where we have a valid reason and lawful basis for doing so.

Providing our products and services

We use your information to:

• Process and fulfil your order
• Take and confirm payment
• Create and manage your customer account
• Send order confirmations and service messages
• Arrange production, fulfilment and delivery
• Provide tracking information
• Process returns, exchanges and refunds
• Respond to questions and provide customer support
• Maintain records of your purchases

We generally process this information because it is necessary to enter into or perform our contract with you.

Operating and improving SAVIÈN

We may use information to:

• Maintain and improve our website
• Understand how customers use our store
• Identify popular products and website features
• Diagnose technical problems
• Improve our products and customer experience
• Conduct internal reporting and business analysis

We generally process this information where it is necessary for our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

Where cookies or similar technologies require consent, we will rely on your consent.

Marketing

We may use your information to:

• Send promotional emails
• Inform you about products, launches, offers and restocks
• Measure engagement with our marketing
• Tailor marketing to your interests
• Build advertising audiences
• show or measure SAVIÈN advertisements on other platforms

Where required, we will only send electronic marketing or use advertising tracking technologies after obtaining your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe link within the email or contacting info@savienofficial.com.

Unsubscribing from marketing will not prevent us from sending necessary service communications about your account or orders.

Advertising and campaign measurement

We expect to use advertising and analytics services provided by platforms including:

• Meta, including Facebook and Instagram
• TikTok
• Google

These services may use pixels, tags, cookies or similar technologies to collect information about actions such as:

• Visiting our website
• Viewing a product
• Adding a product to your basket
• Starting checkout
• Completing a purchase

This information may be used to:

• Measure advertising performance
• Attribute purchases to advertising campaigns
• Limit repeated advertisements
• Create advertising audiences
• Show advertisements that may be more relevant to you
• Improve future campaigns

Non-essential advertising technologies will be controlled through the privacy or cookie choices available on our website where required by law.

Security and fraud prevention

We may use personal information to:

• Verify orders and payments
• Detect suspicious transactions
• Prevent fraud, misuse and other unlawful activity
• Protect customer accounts
• Protect our website, business and customers
• Investigate disputes and chargebacks
• Enforce our terms and policies

We process this information to fulfil our contract with you, comply with legal obligations and pursue our legitimate interests in preventing fraud and protecting our business.

Legal and regulatory purposes

We may process information to:

• Meet tax, accounting and record-keeping obligations
• Respond to lawful requests from regulators, courts or law-enforcement bodies
• Establish, exercise or defend legal claims
• Resolve disputes
• Enforce our agreements and policies
• Comply with applicable laws

We process this information where necessary to comply with legal obligations or pursue legitimate legal interests.

Cookies and Similar Technologies

SAVIÈN, Shopify and our service providers may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember your basket and account choices
• Enable secure checkout
• Prevent fraud
• Analyse website traffic and performance
• Remember your privacy preferences
• Measure marketing campaigns
• Personalise advertising

Some cookies are necessary for the website to function. Other cookies, including certain advertising and analytics cookies, may only be used after you have given the required consent.

You can manage your choices through the cookie or privacy banner displayed on our website. You may also be able to control cookies through your browser settings.

Disabling certain cookies may affect how parts of the website function.

How We Share Personal Information

We do not disclose personal information without a valid business or legal reason.

We may share information with the following categories of recipients.

Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide hosting, ecommerce, checkout, account, security, analytics and related services.

Information submitted through our store may be transmitted to Shopify and its service providers.

Shopify may also process certain information for its own purposes, as explained in Shopify’s applicable privacy documentation.

Payment providers

We share the information required to process payments with the payment provider selected at checkout.

Payment providers process information under their own privacy policies and security procedures.

Suppliers and fulfilment partners

We may share order information with suppliers and fulfilment partners where necessary to prepare, package and dispatch your purchase.

This may include:

• Your name
• Delivery address
• Telephone number where required by the carrier
• Email address where necessary for delivery
• The products ordered
• Order or delivery instructions

These partners should only use the information for fulfilling and delivering your order or dealing with related issues.

Delivery and logistics providers

We may share delivery details with postal services, couriers, shipping agents and other logistics providers so that your parcel can be delivered and tracked.

Marketing and analytics providers

Subject to your privacy choices and applicable law, we may share or make information available to providers such as Meta, TikTok and Google for advertising, campaign measurement and analytics.

The information may include browser, device and website-event information and may be associated with identifiers used by those platforms.

Email marketing providers

We may share your contact details and marketing preferences with platforms used to manage and send SAVIÈN marketing emails.

Professional advisers

We may share information with accountants, legal advisers, insurers, consultants and other professional advisers where reasonably necessary.

Authorities and legal recipients

We may disclose information where required to:

• Comply with the law
• Respond to a court order or lawful request
• Protect our rights or the rights of others
• Investigate fraud or illegal activity
• Establish, exercise or defend a legal claim

Business transfers

If SAVIÈN is sold, reorganised or transferred, personal information may be disclosed to potential purchasers, advisers or new operators as part of that transaction, subject to appropriate safeguards.

Lawful Bases for Processing

Depending on the circumstances, we may rely on:

Contract

Where processing is necessary to take steps at your request or fulfil an order or other agreement with you.

Legal obligation

Where we need to process information to comply with tax, accounting, consumer-protection or other legal requirements.

Legitimate interests

Where processing is reasonably necessary for our business interests, including:

• Operating and improving SAVIÈN
• Providing customer support
• Protecting our website and accounts
• Detecting fraud
• Understanding business performance
• Establishing or defending legal claims

We consider the potential impact on your rights before relying on legitimate interests.

Consent

Where you have actively agreed to processing, including certain:

• Marketing communications
• Advertising cookies
• Tracking pixels
• Analytics technologies

You may withdraw your consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

International Transfers

SAVIÈN, Shopify and some of our service providers may process or store personal information outside the United Kingdom or the country in which you live.

Where information is transferred internationally, we take steps intended to ensure that an appropriate level of protection is used.

Depending on the destination and circumstances, these safeguards may include:

• A finding that the destination provides adequate protection
• Approved international data-transfer agreements
• Standard contractual clauses
• The UK International Data Transfer Agreement
• An approved UK addendum
• Other lawful transfer safeguards

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period depends on factors including:

• Whether you maintain a customer account
• Whether we need the information to fulfil an order
• Tax, accounting and legal record-keeping requirements
• Returns, warranties, disputes or chargebacks
• Fraud-prevention requirements
• The establishment or defence of legal claims
• Whether you have consented to marketing

For example:

• Order and transaction records may be retained for the period required by tax, accounting and legal obligations.
• Customer-service records may be retained while an enquiry, complaint, return or dispute remains relevant.
• Marketing information may be retained until you unsubscribe or withdraw consent, although limited suppression records may be retained so that we can respect your request.
• Account information may be retained while your account remains open and for a reasonable period afterwards.

When information is no longer needed, we will delete, anonymise or securely dispose of it where reasonably possible.

Security

We use reasonable organisational and technical measures intended to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Please do not send sensitive payment information or account passwords through unsecured email or social-media messages.

If you create a customer account, you are responsible for protecting your login details and should not share them with another person.

Your Data Protection Rights

Depending on where you live and the circumstances, you may have the right to:

Access

Ask whether we process your personal information and request a copy of it.

Correction

Ask us to correct incomplete or inaccurate information.

Deletion

Ask us to delete personal information in certain circumstances.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Objection

Object to certain processing, including processing based on legitimate interests and direct marketing.

Portability

Request certain information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation where applicable.

Withdraw consent

Withdraw your consent where processing is based on consent.

Complain

Raise a complaint about how we have handled your information.

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain certain order information to meet tax or legal obligations.

To exercise a right, contact info@savienofficial.com.

We may need to request information to confirm your identity before completing your request. We will respond within the period required by applicable law.

We will not discriminate against you because you have exercised a data-protection right.

Marketing Choices

You can stop receiving SAVIÈN promotional emails by:

• Selecting the unsubscribe link in a marketing email
• Changing available account or communication settings
• Contacting info@savienofficial.com

We may retain limited information to record your unsubscribe request and ensure that marketing is not sent to you again unintentionally.

You can adjust advertising and cookie choices through the privacy banner or settings available on our website.

Third-Party Websites

Our website may contain links to websites, social-media services or platforms operated by other organisations.

We are not responsible for the privacy, security or content of third-party services. You should review the privacy policy of any third-party website before providing personal information.

The inclusion of a third-party link does not necessarily mean that SAVIÈN endorses that website or its privacy practices.

Children’s Privacy

The SAVIÈN website and products are not directed specifically at children, and we do not knowingly collect personal information from children who are not legally able to provide it.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, contact info@savienofficial.com.

We will review the request and delete the information where required.

Complaints

Please contact us first if you have concerns about how SAVIÈN uses your personal information. We will make reasonable efforts to investigate and resolve your complaint.

You can contact us at:

Email: info@savienofficial.com

If you are based in the United Kingdom, you may also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Customers outside the United Kingdom may be entitled to complain to the relevant data-protection authority in their country or region.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• New Shopify features or applications
• Changes to our suppliers or providers
• Changes to our advertising practices
• Legal or regulatory requirements
• Other operational reasons

The updated version will be posted on this page with a revised “Last updated” date.

Where required by law, we will provide additional notice of significant changes.

Contact Us

For questions about this Privacy Policy, our use of personal information or your data-protection rights, contact:

SAVIÈN
Email: info@savienofficial.com

For the purposes of applicable data-protection law, SAVIÈN is the data controller responsible for the personal information covered by this policy.